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Being patient friendly is a way of working that most staff find makes their working lives easier and more rewarding. It means each person, whatever their role, takes responsibility for making the patient experience as good as possible.
Whether in a practice or department, staff and patients develop their own ways to make the service more patient friendly.
4Ps assessment criteria are designed to help you develop patient friendliness.
Assessment and Recognition
4Ps patient friendly assessments are informal visits to workplaces to see where staff are getting it right and where there is room for improvement.
4Ps patient friendly recognition is for those who want to demonstrate how successfully they involve patients and the public.
4Ps programmes give staff the chance to explore what being patient friendly means and think through how they might develop working in partnership with patients and the public.
4Ps article in National Aids Trust publication 'Impact 11'
View article (170k) or view entire publication (2.5mb) - July 2006
Featured in BMJ October 05 (Adobe Acrobat file 105k)
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Very useful at helping me understand what Patient and Public Involvement is and what we have to do’ ‘Made me think about little things that could make a big difference’ |
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