Patient Friendly
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Why Involve? Why Partnership?
Information sharing
Listening to and acting on feedback
Involving the wider community
The patient's experience
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Criteria: Why Involve? Why Partnership?
Evidence
Description
Staff on a specialist thoracic ward wrote a ward philosophy, attached, of the values they hold as a ward team. The philosophy is up on the walls and a copy is put in every patient’s information folder. They are asking patients for their comments and ideas, and will incorporate these into the philosophy. *evidence also for “Listening to and acting on feedback”
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