The patient friendly assessment criteria draw on the modules of the 4Ps programme framework.

• Why Involve? Why Partnership?
• Information sharing
• Listening to and acting on feedback
• Involving the wider community
• The patient's experience

Follow the links to find explanations of what is meant, ideas of how to demonstrate patient friendliness and examples of what others have done.

There is no right or one way for a healthcare team to demonstrate that it meets the patient friendly criteria, it will depend on the needs of its patients and wider community.