4Ps Patient Friendly
 

Assessment Criteria
- Why Involve?
- Information sharing

- Feedback
- The wider community
- Patient's experience

Level one criteria
Working towards PF recognition
Questions & Answers
How to Apply
Cost
 
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Example

Involving members of the community

A GP practice manager was fed up because whenever she brought toys and books into the surgery they were nicked by the patients and their children – she spent a great deal of time going to charity shops and jumble sales to replace them.
At a 4Ps programme session she was encouraged to go back and ask the parents and carers who came into surgery over the next few weeks what should be done.

Together they came up with the solution.

A notice now encourages parents and carers to bring in toys and books they don’t want, and to take any away that their children would like….a toy and book exchange was born that is now completely self supporting.

 


 

 

Evidence

and Examples

 

 

November 13, 2003